How it works
No office visit, no courthouse, no password to invent. Your account is an email sign-in link: type your email, we send a link, you are in. Here is the whole flow, including the parts most services leave fuzzy — who checks the file, and who actually hands it to the surety.
Start with the free delivery-date lookup: broker's MC number, delivery date, and the answer is the surety that held the bond that day. If the broker's bond was cancelled, the lookup shows the day the 60-day window closes. Nothing is filed, and nothing can be filed, against the wrong surety.
Per load: the rate confirmation, the bill of lading, the signed proof of delivery, your invoice — plus whatever shows you asked the broker to pay (the emails, the portal messages). Your broker-carrier agreement too, if you signed one. Upload photos or scans; tired-at-midnight quality is fine as long as every page reads.
The set is checked the way the surety will check it: does the MC on the rate confirmation match the broker, do the dates line up, is the proof of delivery signed, do the amounts agree? If something is missing, you are told exactly what — before any fee is taken. An incomplete file is never sold a filing it cannot support.
$79 up to $1,500 owed; $129 up to $5,000; $189 above that — one fee for every load this broker owes you on. The fee buys the filing — prepared right, filed on time. It never buys a recovery.
Every package gets a human review before it goes anywhere — a person reads the claim letter against the papers, not just a checklist. Then one of two things happens, and we tell you which one, in these words: submitted by us, where the surety accepts claims from an authorized third party (you get the surety's acknowledgment), or a ready-to-send package, where the surety takes claims from the carrier only — the finished package, addressed and complete, with exact sending instructions.
Your claim page carries the state as it moves — Received, Checked, Filed, Waiting on the surety, Paid, Refused — and the dates that matter: the 60-day window if the bond is cancelled, the surety's own filing span, the 18-month date. Warnings land at 30, 14 and 3 days before any clock closes. When the surety writes back, the letter goes on your page, and the outcome — paid in full, paid in part, or refused, with the surety's stated reason — is recorded on the broker's page as a documented event, with the broker's reply welcome beside it.
From the same file, at no extra charge: the §371.3 record request — a letter in your name asking the broker for the record of your transaction, charges and the shipper's payment included. The current rule sets no deadline for the broker to answer., and if your agreement waived the records, we tell you before the letter exists. And the federal complaint, filled in from your file for you to send under your own government account. Neither is charged for, here or anywhere in the flow — charging for a free filing would be its own kind of quiet broker.
There is no password to set, forget, or leak. Sign in with your email address and we send a one-time link; the link opens your account, where your claims, their states, their clocks and every letter live. The surety pays you directly — there is no balance here, no wallet, nothing of yours for us to hold.